3 Year – Biannual Service Level Agreement
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- 3 Year onsite support
- Biannual Preventative Maintenance
- 8 Hour Response time
- 8 Hour Fix time
- Swap-out unit
- Reactive Call outs
Allscan primarily offers an exclusive capacity for onsite preventative service and maintenance, with key roles in all hardware maintenance of imaging peripherals and associated software products for document management solutions.
We specialize in the warranty and maintenance of leading imaging products and scanners. Over and above that, we also provide service agreements for Fujitsu, Panasonic, Xerox, Canon, Kodak, Visioneer, Brother, Avision & Bell & Howell document scanners
Our comprehensive service and support on a contractual basis ensures that breakdowns are minimized and uptime is maximized, due to the following factors…
- Onsite Maintenance
Onsite maintenance, which includes consumables, cleaning materials and all parts when needed.
- Quarterly Services
Biannually services with a 8 hour response time and 8 hour fix.
- Technical Training
Technical training in scanner operations and general end-user scanner care.
- Call Centre
Reactive breakdown call centre for full monitoring and support.
- Warranty Exchange
Warranty exchange on all parts if found faulty
- Swap Out’s
Swap out units provided should a technician not be able to fix the problem onsite.