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Products

3 Year – Biannual Service Level Agreement

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Whats Included:

  • 3 Year onsite support
  • Biannual Preventative Maintenance
  • 8 Hour Response time
  • 8 Hour Fix time
  • Swap-out unit
  • Reactive Call outs
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SKU: 3YBSLA Categories:,

Product Description

Allscan primarily offers an exclusive capacity for onsite preventative service and maintenance, with key roles in all hardware maintenance of imaging peripherals and associated software products for document management solutions.

We specialize in the warranty and maintenance of leading imaging products and scanners. Over and above that, we also provide service agreements for Fujitsu, Panasonic, Xerox, Canon, Kodak, Visioneer, Brother, Avision & Bell & Howell document scanners

Our comprehensive service and support on a contractual basis ensures that breakdowns are minimized and uptime is maximized, due to the following factors…

  • Onsite Maintenance

Onsite maintenance, which includes consumables, cleaning materials and all parts when needed.

  • Quarterly Services

Biannually services with a 8 hour response time and 8 hour fix.

  • Technical Training

Technical training in scanner operations and general end-user scanner care.

  • Call Centre

Reactive breakdown call centre for full monitoring and support.

  • Warranty Exchange

Warranty exchange on all parts if found faulty

  • Swap Out’s

Swap out units provided should a technician not be able to fix the problem onsite.